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SNAP/RADTRAD Code Error (Bug) Report FAQs

1. What should I do if I get an error message or SNAP/RADTRAD crashes while I am using it?
Non-RAMP members should review the “Frequently Asked Questions (FAQs)” link and the“Error (Bug) Reports” forum board for the message. Non-RAMP members have “read-only” access to the “Error (Bug) Reports” forum board and cannot post new topics.

RAMP members have several tools available to help them trouble shoot and resolve SNAP/RADTRAD error messages and code crashes. Users experiencing error messages or code crashes should log into the U.S NRC RAMP website and select the “SNAP/RADTRAD Support" navigation link. This link will triage them through the following trouble shooting steps:

2. Is there a “Help” tool associated with the SNAP/RADTRAD?

Yes, the SNAP/RADTRAD contains a Help file which provides explanations of the SNAP GUI and RADTRAD plugin screens and default values for data entry fields. The technical information regarding the models and methods used by the RADTRAD-AC to perform calculations can be found in the SNAP/RADTRAD User Guide and at the “Download SNAP/RADTRAD Technical Documents” navigation link on the U.S NRC RAMP website.

3. Is there a contact phone number to receive help with the SNAP/RADTRAD software?
No, there is no single contact phone number for the SNAP/RADTRAD software. Since SNAP/RADTRAD development and distribution is a collaborative effort between the US NRC RAMP and RADTRAD Development Teams, users receive efficient and timely customer support by using the “SNAP/RADTRAD Support” navigation link on the U.S NRC RAMP website.